What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents Surprises Making the most of surprises is a great reason to work with us. When Does Your Personal Car Become a Commercial Vehicle? At what point can you call a personal vehicle commercial? Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.